I’ll breakdown the design quickly,? and spot few issues related to the layout and the visual design of the portal .
The portal is located at http://www.e.gov.bh, once you click the link you will notice that the link itself is not user friendly nor SEO friendly .
You don’t have to agree with everything i say, this is my personal breakdown based on my experience in web design, i like the way the government is trying to get the people to use the portal, but i think they should work harder on the visuals and strictly enhance it .
I’ll start by breaking down the site to its original structure layout or what so called “wireframe” :
- Header & Navigation
- Content area
- left page
- footer
before that lets see how the site looks once we land on the English section:
Who agrees that there is a lot of visual noise specially in the content area ? it makes me feel nervous a little angry !
I don’t know where to look, a clutter of information no specific standouts that might aid me in seeking the information that i might be looking for, its been said that users permanently scan for quick?n’dirty-solutions which are ?good enough?,? try to attract the eyes with a standout element .
Seven is the number that human’s short term memory can retain ( 5-9 ) looking at many things under one page with no proximity, alignment, or contrast will only end up with user frustration, its always recommended to have the main important info on the first page and make it standout, that’s off course determined under a proper information architecture documentation, Ok now lets start ….
Header and Navigation:
- The header itself has 3 different background colors!!!
- “welcome @ main”? is almost hidden.
- The search box to the right is not aligned with the sign in box above it
- Advanced search ” link ” is basic and doesn’t mix with the theme
- Im not sure that they should play with the logo like that !
The navigation has 5 ( gradient like ) colors, looking like tabs, the quality of the visuals is low, the designers didnt pay much attention to details .
In my opinion, box it out in one, or free it as text links (CSS themed) which will allow some space or white space, white space is essential, white space is good, don’t be afraid to use it, most designers tend to fill in the white space they get scared when they see it …
combining the 5 colored menu with the 3 colored background = disaster 😀
Content area:
Like i said earlier a clutter of information, lack of white space , lack of proximity and alignment .
Left page:
Click the image below…
The footer:
Conclusion:
They are really doing a good job by advertising the portal and trying to get people to use it, to maximize this i think they should revamp the site to be visually pleasing.
I still haven’t checked the portal functions, navigation & speed.
Did they follow a process or a procedure? what about usability testing? Focus groups ?IA ?
To have a solid website you should consider ” site architecture, visual design, content & technology which then leads to user interaction …
The users nowadays has high expectations towards arising websites with the appearance of social networks sites like youtube, facebook and myspace, it will be hard to please them, 10 years ago we used to design for “Mom & Dad”, today we are trying to mix this, which leads us to the usability and user experience war.
Enough said 🙂

i agree on the visual noise, all govs portals are the same, functionality is what what matters when it comes down to government portals .
very informative article 🙂
well well well someone is hyper today!
this is what we call
?????? ????????
the website looks like a fish market..
oops.. arabic line was “al ta9meem al 7abarbashi”
Can you check the new portal design ,
I think that you have a point and they should take action ..
Specially the URL thing ..
May be they need a good designer or may be they need at least a designer. But I think this site has the best services offered across GCC.
service & functionality are good, cant wait and see UAE’s i think ( abu Dhabi’s ) e-portal 😉
whenever providers try to include more functionalities, look and feel become noisy….and this is happening with all the egov portals…but this site is giving gr8 services…
Thanks per for your comment, i would take facebook as an example!
facebook is huge, lots of information and functions floating here & there but they still manage to get UX right…
yes they do still have some issues with some of the navigation elements like finding an application that you have installed, it can be done easier for the dump users to find it.
what im trying to say, white space is a basic essential and that just takes about few lines of CSS, and less remains more…
I think it is very easy to be critical but where is the guidelines for a Government Agency (or a city, or a region) that would like to create a fresh, citizen focused portal?
How to build a service structure, service navigation, “my site”, “my profile” etc. and still have the same look and feel as the public website? Where is the handbook?
I think that it is a huge step to take, from a Information driven design to a service driven design.
Hello this is my first time here; I came across your post in Google search because I?m doing a small research on the eGov Initiative for my thesis.
They have done some changes in the layout (Maybe they saw your post?), even the address is changed now, it’s a lot better now, and I’ve noticed that they are utilizing the web 2.0 (Social Media,Blogs etc.) very effectively – maybe better than any gov entity in the region? They even organized some sort of contests with incentives, I like it when I see this kind of interaction between government and the public; I’m currently following them on Twitter, Facebook and You Tube.
I’m sure they are considering a change in the portal layout, but I guess it’s not as easy as changing the layout of a personal or small organization website. IMHO Sometimes when you have an offered online service with lots of frequent users it’s better to stick to the stupid old fashioned design that users are well used to, or make sure that this transaction is done smoothly and not AMBUSH the clients with a new layout with new structure and lots of changes in the content placements.
Example of failed UI enhancements, imdb.com and asiarooms.com for example, very popular websites with huge numbers of users who were sooooo used to their layouts and all of sudden a big change was there and most users didn’t really appreciate this change! look at imdb.com now you will want to puke !!! I really miss the DUMB interface that I was sooo familiar with and I knew where to find any piece of content that I require!
Last but not least, I’m very proud of the eGov initiative as a Bahraini, and I’ve been using their services lately and it’s really making my life easier, for example I just renewed my wife’s driving license and it was delivered within 4 days directly to my hand- they even use the same picture she took when she did the Smart Card!! (I LOVE this kind of integration/effectiveness/cost and time saving) no need to mention that in the past I was paying a “Mo5ale9” 5 or 10 BD to do that or waste the whole day in the traffic department!!!! We all have been there.